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/ Services / Population services / Transportation and Traffic

Transportation and Traffic

Transportation

Adapted transport

Adapted tranport is a public transportation service adapted to the needs of people whose disability greatly compromises their mobility. It is offered door-to-door in adapted minibuses or regular taxi cars. In some cases, it also includes the presence of an accompanying person.

You can use adapted transportation to make your life easier. For example, to go to work, school, your medical appointments, for your leisure or for any other service.

Where is the service available?

The service is offered in the area by the company Transport adapted for us inc. which covers the following municipalities:

  • Local: Waterloo, Shefford, St-Joachim, Warden, Stukely-South, St-Étienne-de-Bolton, Brome Lake and Brome.
  • Long distance: Granby or Cowansville. The service also covers trips to Magog or Sherbrooke for medical reasons.

How do I know if I am eligible for this service?

First, you must meet the eligibility criteria established by the Ministère des Transports du Québec, as well as those of Transport adapted for us Inc., which verify that the user is:

  • Unable to walk 400 meters on a level ground,
  • Incapable of climbing a 35-centimeter-high step with support, or inability to descend one without support,
  • Unable to complete the entire trip using regular transit,
  • Unable to navigate in time or space,
  • Unable to control situations or behaviors that may be detrimental to his/her own safety or that of others,
  • Unable to communicate verbally or gesture. However, this incapacity alone cannot be accepted for admission. It must be associated with another disability so that it is recognized as eligible.

Types of levels of eligibility

Following its evaluation, Transport adapted for us inc. determines the eligibility and type of admission to which the user is entitled, namely:

  • General: valid at all times, unless a request to review the Admission Committee file revokes the status.
  • Provisional: temporary measure that may be due to temporary disability (ex: wheelchair during convalescence)
  • Seasonal: from October 1st to April 30 of each year
  • Partial: valid and limited to certain trips only for people who have learning opportunities for regular transit.

Book an adapted transport

The service is offered from Monday to Sunday between 7 a.m. and 10 p.m.

Regular transportThe reservation must be made no later than five (5) days before the start of the journey.
Occasional transportThe reservation must be made at the latest before noon the day before your transport.

Transportation on weekends

(Saturday, Sunday or Monday)

You must book before noon (12 p.m.) the previous Friday your travel.
Transport on public holidays

We ask you to send us your reservation at the latest before noon (12 p.m.) the last working 

day before your trip.

Travel costs

It is possible to pay for it in cash (the amount must be exact because the driver does not return the money) or by using voucher booklets. Users who go to work on a regular basis can pay monthly.

Rates in effect on January 1, 2024*
Booklet 10 coupons$ 30
Simple passage$ 3.25 or 1 coupon
Granby passage$ 6.50 or 2 coupons 
Cowansville passage$ 6.50 or 2 coupons
Bromont passage$ 6.50 or 2 coupons
Sutton passage$ 6.50 or 2 coupons
Magog passage $ 8.75
Sherbrooke passage$ 34 

Accompanying persons pay the same amount as the user.

Only the companion considered compulsory by the admission committee is admitted free. 

Rates are established on January 1st of each year.

Who is entitled to an accompanying person?

Types of accompanying persons


Mandatory

Mandatory, when a user needs physical or psycho support.

The attendant must be 14 years of age or older and be able to provide all necessary assistance to the person in charge.


Free for the accompanying person if the Admission Committee considers that its presence is mandatory
Optional

The user is entitled to an accompanying person of his choice to assist him/her, except in certain circumstances indicated below.

It is absolutely necessary to mention that you will be accompanied during the reservation, because Transport adapted for us inc. can not guarantee a seat in the vehicle for the “optional companion”, you will be notified if it is possible during your reservation.

See exception to rule with unauthorized accompanist

The attendant must pay his way
Unauthorized

Some users, if they are in the company of another person, can use regular public transport without prejudice to their safety. In such cases, the user can travel alone in the adapted transport, but can not travel with an attendant.

(Example: A person with a visual impairment can travel with public transport by public transport because, thanks to his / her assistance, he / she will be able to orient himself or herself in time and space, Need transportation).


Accompanying person not allowed
Other situations where the attendant may be authorized
Accompaniment for assistance needs at destinationIn certain special cases and in some places only where the user can board alone but does not have the necessary skills to get to his/her destination.The attendant must pay his way.
Accompaniment for parental responsibility

For a parent who has a dependent child under 14 years of age. If the child is 5 years of age or younger, transportation is free. If a booster seat is required for the child, the parent must provide this seat.

A disabled child under the age of 14 may travel with his or her parents and an immediate family member under the age of 14, if applicable, to the extent that the presence of these Disabled child to make up for his or her disabilities.

Free for the companion
Temporary accompaniment for familiarization purposes

If the need for assistance is temporary, for example, to learn a journey.

The temporary attendant acting as an educator must be an adult and his or her place is insured and free of charge.

(The guide-dog or helper is not an accompanist, his presence is allowed whatever the type of accompaniment allowed).

Free for the companion

To book your adapted transport, call (450) 539-4711 or toll free at 1 (877) 439-4711.

When booking, you will need to provide the following information:

  • The surname and first name of the user;
  • If necessary: the name and the first name of the accompanying person;
  • If necessary: the presence of a guide dog or helper;
  • The date when you need transportation;
  • Frequency if applicable (for regular transport);
  • The exact address of the destination; (Civic number and street name);
  • The start and end time of the activity.

It is important to note that :

  • For all your transportation, you must be ready 10 minutes before the scheduled time.
  • Occasionally, unpredictable situations may occur on the road that may delay or delay your arrival.

For further information: 

Manon Bessette
Executive Director

Transport adapted for us inc

5401 Foster Street
Waterloo, Quebec, J0E 2N0

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Public transit

Access to intermunicipal public transit from Town of Brome Lake, an efficient and economical way of getting around.

Why and when to use public transit?

You don’t have access to a vehicle and you must travel within Brome-Missisquoi for work, an interview, a medical appointment or for any other reason? The intermunicipal public transit is an efficient and economical way of getting around the territory of Brome-Missisquoi.  The service is offered to individuals and groups on reservation only.

The Brome Missisquoi MRC’s public transportation service is available to all, with or without limitations. The service is accessible by reservation and allows you to travel on fixed routes, either within the municipality* or from one municipality to another. Transfers to another municipality take place in Cowansville. Transportation to Granby is only available if it can be combined with paratransit. At present, the taxibus is only available in the municipality of Cowansville.

* subject to availability

View the brochure

To make a reservation for public transit, please call (450) 263-7010 or 1 (866) 890-5242 before noon the day prior to transportation. 

Registration

Public transit Schedule

  • Departures are three times a day, Monday to Friday, from 7 a.m. to 5:30 p.m., according to the schedule available here (subject to change).
  • Group transportation: Daily, subject to vehicle availability and budget constraints

Rates

  • Rate within a municipality: $4/one way
  • Rate between two municipalities: $6/one way
  • Out-of-town fare: $21/single trip
  • Adapted transportation only: to Granby and St-Jean-sur-Richelieu for medical reasons
  • Free for children aged 5 and under accompanied by an adult for paratransit and public transit.
  • Free for children aged 13 and under accompanied by an adult on the taxibus.

You can also buy a booklet of 10 exchangeable tickets :

  • Within a municipality: $30
  • Between two municipalities: $45 except for transportation between Bromont and Granby

Modalities

  • Public transit is available only on reservation
  • Reservations must be done before noon the day prior to transportation by calling (450) 263-7010 or 1 (866) 890-5242
  • Payment modalities: cash or by using tickets. Tickets are sold in a 10-unit
  • Tickets purchasing: They must be paid in cash or by cheque payable to “MRC Brome-Missisquoi” from the driver, by mail or in person at the office located at 749, rue Principale, Cowansville, J2K 1J8. You must advise the transport service when making the reservation, if you want to buy tickets from the driver.

For more details regarding the Intermunicipal Public Transit only or for any change in the rates, please visit MRC Brome-Missisquoi web site.

For more information

Service de transport de la Municipalité régionale de comté Brome-Missisquoi

749, Principale Road
Cowansville (Québec) J2K 1J8

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Traffic

Road Work Info

Road work, details of which you will find below, are deployed in Town of Brome Lake in Summer and Fall. We ask you to please slow down and respect the signage around the construction sites.

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Traffic request

The Town of Brome Lake is implementing a new procedure for the implementation of traffic control measures. These requests can be made for all road users, regardless of the means of transportation used. It is also possible to make any other request related to the mobility of people on the territory of Brome Lake.

A request must be completed by a minimum of one resident 18 years of age or older. It is recommended that signatures of support be collected in the surrounding area to improve the public consultation process.

This procedure allows for a uniform and transparent approach to the requests. The main objectives are:

  • To establish a consistent process for handling a traffic control application
  • To develop and design safer and more peaceful living environments for citizens
  • To ensure effective traffic management

Processing of a request

Traffic requests are processed by the Town of Brome Lake, which will analyze its eligibility and will proceed with the study according to several criteria, including:

  • Type of street;
  • Measured speed;
  • Recorded traffic volumes;
  • Presence of vulnerable clientele (school, park, daycare, nursing home, etc.);
  • Road geometry.

The citizen is then informed of the results of the study, which can lead to three possible conclusions, namely

  • The site does not require any intervention;
  • Awareness interventions are required:
    • Information to citizens;
    • Awareness campaign;
    • Educational actions;
    • Police surveillance;
  • Physical traffic calming measures are required.

Request form

This request form allows residents of Lac-Brome to submit a request to initiate a study of traffic calming measures in their area or to make any other request related to the mobility of people on the territory.

Request form

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