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Faq

Who do I contact about animals (stray cats, wild animals, etc.)?

Depending on the situation and the type of animal you see, you have several options: To report any wild animal that is injured, ill or behaving unusually, please contact the Ministère de l’Environnement, de la Lutte contre les changements climatiq......

Faq

Who do I contact in case of emergency?

To reach police, ambulance or fire departments, please dial 911. The 911 emergency call centre will contact either of these services, depending on the response required. To reach the police for non-emergency calls, such as excessive noise at a neig......

Faq

Who do I contact if I have questions about a statement of offence?

Contact the Waterloo Municipal Court directly at the following address: Waterloo Municipal Court 417 de la Cour, suite 210 Waterloo, Quebec  J0E 2N0 Telephone : 450-539-2282 Fax : 450-539-2801

Faq

My neighbor practices short-term rental, and their tenant disturbs the neighborhood. What recourse do I have?

The first step is to discuss with the tenant on the spot. If you do not receive a satisfactory response, we invite you to consult the Town’s register to obtain the contact information of the concerned owner (this register will be in place in the com......

Faq

What if my garbage hasn't been picked up or my bin is broken?

For a number of reasons, there may occasionally be slight delays in the household waste collection schedule. If your garbage, recycling or compost has not been picked up, please leave your bin at the curb and wait 24 hours before contacting us at 4......

Faq

How do I obtain a permit (pool, renovation, etc.)?

To obtain a permit, contact the Urban Planning and Environment Department by telephone at 450-243-6111, ext. 241, or by email at urbanisme@lacbrome.ca. To consult the list of requests requiring a permit, visit our website.

Faq

What is the 311 service?

The 311 service allows calls to be handled outside office hours. This service is designed to simplify and improve access to municipal services for citizens. By dialling 311 when you're on Brome Lake territory, you can quickly obtain information, re......

Faq

What is the Public Alert System?

This tool enables important information to be rapidly disseminated to citizens, businesses and enterprises. To receive alerts, however, you must be registered. Fill in the form if you are a new resident or if your telephone number has changed. In......

Faq

What should I do if I lose my pet?

If you lose your pet on the Brome Lake territory, here are a few tips to help you find it: Post signs in places like grocery stores, hardware stores, veterinary clinics and groomers with a photo and description of your pet, where it was lost and......

Faq

I want to reserve a community hall for an event. What do I need to do?

It is possible to rent a community hall for private events. Information on available halls and who to contact for reservations is available on the Hall rentals page in the Leisure sports and culture section .